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Scheduling your workforce (WFM add-on)


About the WFM Schedule page

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) From the Z...

Edited Feb 12, 2025

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Generating and publishing your WFM schedule

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) After conf...

Edited Feb 12, 2025

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Editing your WFM schedule for multiple agents

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) Quick Loo...

Edited Feb 12, 2025

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Editing your WFM schedule for an agent

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) After gene...

Edited Feb 12, 2025

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WFM forecast overview

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) In Zendesk...

Edited Feb 12, 2025

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Understanding WFM forecast algorithm selection

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) In Zendesk Wo...

Edited Feb 12, 2025

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Setting up and reading WFM forecasts

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) In Zendesk ...

Edited Feb 12, 2025

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Editing WFM forecasts

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) You can mo...

Edited Feb 12, 2025

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Setting business hours for WFM forecasts

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) In Zendesk Wo...

Edited Feb 12, 2025

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Importing historical volume for WFM forecasts

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) While setti...

Edited Feb 12, 2025

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About the forecast vs actual report (EAP)

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) This feature ...

Edited Feb 12, 2025

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Importing and exporting your WFM schedules

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) You can impor...

Edited Feb 12, 2025

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About multitasking (closed EAP)

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) Learn more ab...

Edited Feb 12, 2025

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