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Reporting on workforce performance (WFM add-on)


About the Agent activity page

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) The Agent ...

Edited Feb 12, 2025

1 vote  ·  5 comments

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About the Agent status page

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) In Zendesk ...

Edited Feb 12, 2025

0 votes  ·  6 comments

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About the Agent attendance page

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) The Agent a...

Edited Feb 12, 2025

1 vote  ·  0 comments

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About workforce management dashboards

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) Workforce ...

Edited Feb 12, 2025

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Creating and editing workforce management dashboards

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) Workforce ...

Edited Feb 12, 2025

0 votes  ·  0 comments

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Managing agent activity

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) In Zendesk ...

Edited Feb 12, 2025

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Viewing the WFM audit log for changes

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) The workfo...

Edited Feb 12, 2025

22 votes  ·  4 comments

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About system WFM report templates

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) Managers ca...

Edited Feb 12, 2025

0 votes  ·  2 comments

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About custom WFM report templates

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) In Zendesk Wo...

Edited Feb 12, 2025

0 votes  ·  2 comments

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WFM system report metrics

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) This article ...

Edited Feb 12, 2025

0 votes  ·  5 comments

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WFM custom report metrics

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) This article ...

Edited Feb 12, 2025

1 vote  ·  8 comments

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Scheduling WFM report exports

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) With Zendesk ...

Edited Feb 12, 2025

1 vote  ·  2 comments

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