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Reports, forecasts, and schedules in Zendesk Workforce management (WFM)
Articles that answer questions and issues about the forecast page, workstream data and reports, and setting up schedules in Zendesk workforce management.
How are intraday tasks assigned to agents?
Edited Sep 05, 2024
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Can I schedule my agent to start 15 minutes or 45 minutes past the hour?
Edited Dec 05, 2023
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Why do I see flat lines in my forecast in yearly view?
Edited Dec 27, 2024
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Why do I see unequal Full-Time Equivalent (FTE) counts in different views of the forecast?
Edited Sep 27, 2024
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Can I extract data from Forecast in Zendesk WFM?
Edited Apr 16, 2024
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Are concurrent chats reflected in forecast?
Edited Oct 03, 2024
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How far ahead can I create a forecast for in Zendesk WFM?
Edited Sep 25, 2024
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How can I reflect different SLAs for each channel or group in the forecast?
Edited Sep 25, 2024
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How often is Zendesk data imported into Zendesk WFM?
Edited Apr 16, 2024
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How much data do I need to run a forecast?
Edited Sep 25, 2024
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Error: Forecast Failed To Generate
Edited Apr 16, 2024
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Can I share customizable Zendesk WFM dashboards with other team members?
Edited Apr 16, 2024
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Does Zendesk WFM track bulk ticket updates?
Edited Apr 16, 2024
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Why are my solved ticket numbers different in Zendesk and Zendesk WFM?
Edited Apr 16, 2024
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What's the difference between Handled Point and Attended Point in Zendesk WFM?
Edited Apr 16, 2024
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Does Zendesk WFM track activity on suspended tickets?
Edited Apr 16, 2024
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Does Zendesk WFM track activity on the Zendesk Support mobile app?
Edited Apr 16, 2024
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How do I set my week to start on a specific day for time tracking in Zendesk WFM?
Edited Apr 16, 2024
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Can I see data from before I installed Zendesk WFM?
Edited Sep 25, 2024
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