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Getting help with Zendesk QA

Articles include instructions on how to set up and configure the software, troubleshoot common issues, explain various features and functionalities, and provide tips on best practices for getting the most out of Zendesk QA.


Where can I find tickets that were removed or replaced from assignments in Zendesk QA?

Question I want to see all tickets that were removed from assignments in Zendesk QA. Where do I find them? Answer The...

Edited Jan 03, 2025

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Does it matter who I select as a reviewee in calibrations in Zendesk QA?

Question When I'm doing calibrations in Zendesk QA, does it matter who the reviewee is? Answer Calibration review sco...

Edited Aug 28, 2024

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Does changing my profile name in Support update my name in Zendesk QA?

Question If I change my profile name in Support will it also update my name in Zendesk QA? Answer Zendesk Support do...

Edited Aug 23, 2024

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How can I search for specific tickets in Zendesk QA?

Question I want to review specific tickets in Zendesk QA. How can I find them? Answer Search for specific tickets by ...

Edited Sep 10, 2024

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Can I change an assignment in Zendesk QA without resetting the cycle?

Question I need to update an assignment but I don't want to lose the cycle's progress. Can I change the assignment wi...

Edited Aug 27, 2024

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Can agents see their AutoQA scores in Zendesk QA?

Question Can agents see their AutoQA scores in Zendesk QA? Answer Agents can see the AutoQA scores for their own tick...

Edited Aug 28, 2024

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Do I need to have a Zendesk account to use Zendesk QA?

Question Is a Zendesk account required to use Zendesk QA or can I use it with a different help desk as well? Answer Y...

Edited Sep 10, 2024

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What do the assignments conditions in Zendesk QA mean?

Question I want to understand how to set up the conditions in assignments. What do these filters mean? Answer The con...

Edited Aug 28, 2024

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Why am I seeing already reviewed tickets in my assignments in Zendesk QA?

Question I keep getting already reviewed tickets in my assignments, why is that happening? Answer The assignments in ...

Edited Sep 10, 2024

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Who can see calibrations in Zendesk QA?

Question Who can see calibrations in Zendesk QA? Answer Workspace managers, leads, and reviewers are able to see and ...

Edited Nov 20, 2024

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How do I partially accept a dispute in Zendesk QA?

Question I don't fully agree with the dispute in Zendesk QA. How can I partially accept a dispute? Answer If you agre...

Edited Sep 10, 2024

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Can users be anonymous in Zendesk QA?

Question Can reviewers and reviewees remain anonymous in Zendesk QA? Answer Reviewers and reviewees cannot be anonymo...

Edited Sep 10, 2024

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Can I delete a rejected dispute in Zendesk QA?

Question Can I delete a dispute that has been rejected? Answer Once the dispute has been rejected you cannot make any...

Edited Aug 21, 2024

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How do I exclude bots from review assignments in Zendesk QA?

Question I want to exclude bots from review assignments in Zendesk QA. How do I set it up? Answer You can exclude the...

Edited Aug 23, 2024

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Can I retake a quiz in Zendesk QA?

Question If I have already taken a quiz, can I retake it? Answer Once you submit the answers, you cannot retake the q...

Edited Sep 10, 2024

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Can I update the coach in a coaching session?

Question I need to change the coach in the coaching session in Zendesk QA. Is there a way to change the coach in the ...

Edited Aug 22, 2024

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Can I schedule dashboard exports in Zendesk QA?

Question I would like to set up a schedule for automatic exports of the Zendesk QA dashboard, how can I do it? Answe...

Edited Jul 25, 2024

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Can't login to my Zendesk QA account

Issue symptoms I'm attempting to login to my Zendesk QA account. I keep being prompted to create a new account instea...

Edited Apr 23, 2024

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How do I manually update my Zendesk QA connection?

Question How can I import conversations into my account sooner? How can I manually update my Zendesk QA connection? A...

Edited Jan 14, 2025

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Where can I find the invoices for Zendesk QA?

Question Where can I view invoices for Zendesk QA? Answer Within Zendesk QA, navigate to Account Settings > Subscript...

Edited Jul 25, 2024

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How do I cancel Zendesk QA?

Question How do I cancel Zendesk QA? Answer To cancel your subscription, contact Zendesk Customer Support. Once you...

Edited Apr 23, 2024

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How can I reconnect Zendesk QA?

Question Some of my tickets are not being pulled into Zendesk QA. What can I do? Answer Tickets not showing up in Zen...

Edited Sep 10, 2024

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Why can't I access data in Zendesk QA?

Question Why can't I access data in Zendesk QA? Answer What a user can see in a workspace depends on their assigned ...

Edited Sep 10, 2024

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How can I delete my connection?

Question How can I remove a connection in Zendesk QA? Answer A Zendesk QA admin or account manager can remove a conne...

Edited Sep 10, 2024

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How is IQS calculated?

Question How is our Internal Quality Score (IQS) calculated? Answer IQS is the average of all of your reviews and is...

Edited Apr 23, 2024

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How can I edit or delete a review?

Question Can I edit the review after it has been submitted? Answer Yes, reviews are editable within Zendesk QA. Editi...

Edited Sep 10, 2024

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Where can I find my saved drafts of QA reviews?

Question Can I save QA review drafts to complete later? How do I find them? Answer Drafts are saved automatically if ...

Edited Sep 10, 2024

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How can I remove notifications?

Question How can I mark notifications as read? Answer The Activity view shows how many notifications you have related...

Edited Sep 11, 2024

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What happens when I change a rating scale?

Question Can I change a rating scale that is already in use? What should I expect? Answer You can change a rating s...

Edited Apr 18, 2024

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How can I change language in Zendesk QA?

These settings apply only to Zendesk QA customers who have not yet been migrated and are still using the Klaus app...

Edited Jan 28, 2025

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