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Getting help with Zendesk QA
Articles include instructions on how to set up and configure the software, troubleshoot common issues, explain various features and functionalities, and provide tips on best practices for getting the most out of Zendesk QA.
Where can I find tickets that were removed or replaced from assignments in Zendesk QA?
Edited Jan 03, 2025
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Does it matter who I select as a reviewee in calibrations in Zendesk QA?
Edited Aug 28, 2024
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Does changing my profile name in Support update my name in Zendesk QA?
Edited Aug 23, 2024
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How can I search for specific tickets in Zendesk QA?
Edited Sep 10, 2024
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Can I change an assignment in Zendesk QA without resetting the cycle?
Edited Aug 27, 2024
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Can agents see their AutoQA scores in Zendesk QA?
Edited Aug 28, 2024
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Do I need to have a Zendesk account to use Zendesk QA?
Edited Sep 10, 2024
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What do the assignments conditions in Zendesk QA mean?
Edited Aug 28, 2024
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Why am I seeing already reviewed tickets in my assignments in Zendesk QA?
Edited Sep 10, 2024
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Who can see calibrations in Zendesk QA?
Edited Nov 20, 2024
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How do I partially accept a dispute in Zendesk QA?
Edited Sep 10, 2024
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Can users be anonymous in Zendesk QA?
Edited Sep 10, 2024
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Can I delete a rejected dispute in Zendesk QA?
Edited Aug 21, 2024
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How do I exclude bots from review assignments in Zendesk QA?
Edited Aug 23, 2024
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Can I retake a quiz in Zendesk QA?
Edited Sep 10, 2024
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Can I update the coach in a coaching session?
Edited Aug 22, 2024
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Can I schedule dashboard exports in Zendesk QA?
Edited Jul 25, 2024
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Can't login to my Zendesk QA account
Edited Apr 23, 2024
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How do I manually update my Zendesk QA connection?
Edited Jan 14, 2025
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Where can I find the invoices for Zendesk QA?
Edited Jul 25, 2024
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Edited Apr 23, 2024
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How can I reconnect Zendesk QA?
Edited Sep 10, 2024
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Why can't I access data in Zendesk QA?
Edited Sep 10, 2024
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How can I delete my connection?
Edited Sep 10, 2024
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Edited Apr 23, 2024
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How can I edit or delete a review?
Edited Sep 10, 2024
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Where can I find my saved drafts of QA reviews?
Edited Sep 10, 2024
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How can I remove notifications?
Edited Sep 11, 2024
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What happens when I change a rating scale?
Edited Apr 18, 2024
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How can I change language in Zendesk QA?
Edited Jan 28, 2025
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