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Getting help with Zendesk QA

Articles include instructions on how to set up and configure the software, troubleshoot common issues, explain various features and functionalities, and provide tips on best practices for getting the most out of Zendesk QA.


Can Scorecards be copied to other Workspaces?

Question Can Scorecards be duplicated? Answer Yes, scorecards can be duplicated. If a Scorecard needs to be copied ov...

Edited Apr 23, 2024

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How long will Zendesk QA keep my conversation data?

Question How long will Zendesk QA keep my conversation data? Answer Conversations are retained for one year by defaul...

Edited Jan 17, 2025

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Which timezone is used in Zendesk QA?

The Dashboard view is set to UTC time, which includes the exports of the reports as well. The conversations themselve...

Edited Sep 10, 2024

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Why is my Survey Dashboard different from my Zendesk Support dashboard's CSAT data?

Question; Why is my Survey Dashboard different from my help desk's CSAT data? Answer For many reasons, the CSAT data ...

Edited Apr 23, 2024

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What are the benefits of each rating scale on a QA scorecard?

Question Which rating scale should I use for my QA scorecard? Answer Smaller scales are better for quick, consistent...

Edited Apr 18, 2024

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