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Setting up Zendesk QA

Set up Zendesk QA

Viewing and managing rating categories for scorecards

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Quick Lo...

Edited Mar 17, 2025

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Editing and managing spotlight insights

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Quick Lo...

Edited Mar 17, 2025

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Creating new spotlight insights

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Quick Lo...

Edited Mar 17, 2025

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Viewing and managing scorecards

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Quick Lo...

Edited Mar 17, 2025

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Understanding roles and permissions in Zendesk QA

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Ensuring t...

Edited Mar 17, 2025

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Understanding Zendesk QA Terminology

This article acts as a Glossary for specific terminology used within Zendesk QA. It contains the following terms: A...

Edited Jul 12, 2024

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Viewing and updating Zendesk QA account settings

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Quick Lo...

Edited Mar 17, 2025

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Viewing and updating personal settings in Zendesk QA

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Quick Look: ...

Edited Feb 26, 2025

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Creating scorecards

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Quick Lo...

Edited Mar 17, 2025

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Viewing and managing root causes for review scores

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Quick Lo...

Edited Mar 17, 2025

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Creating rating categories for scorecards

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Quick Lo...

Edited Mar 17, 2025

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Receiving Zendesk QA notifications in Slack

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Quick Lo...

Edited Mar 14, 2025

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Keyboard shortcuts for Zendesk QA

Learn how to save time by using keyboard shortcuts in Zendesk QA. This article contains the following sections: Acce...

Edited Jul 12, 2024

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Creating and using templates for reviews in Zendesk QA

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Quick Look: ...

Edited Feb 26, 2025

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