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Setting up Zendesk QA

Set up Zendesk QA


Understanding roles and permissions in Zendesk QA

What's my plan? Ensuring team members have the appropriate access levels helps maintain efficiency and security wit...

Edited Nov 19, 2024

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Understanding Zendesk QA Terminology

This article acts as a Glossary for specific terminology used within Zendesk QA. It contains the following terms: A...

Edited Jul 12, 2024

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Viewing and updating Zendesk QA account settings

What's my plan? Quick Look: Zendesk QA > Settings In the account settings of Zendesk QA, admins and account man...

Edited Feb 04, 2025

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Viewing and updating personal settings in Zendesk QA

What's my plan? Quick Look: Zendesk QA > Settings Your personal settings help you customize your Zendesk QA...

Edited Jan 09, 2025

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Setting up a scorecard

This article describes how to set up and manage scorecard rating categories in Zendesk QA. Rating categories are the ...

Edited Jul 11, 2024

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Choosing your scorecard's rating scale

Selecting the right rating scale can help improve the accuracy and consistency of your quality assessments. This arti...

Edited Oct 21, 2024

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Setting or changing root causes in a scorecard for a category

Quick Look: Zendesk QA > Users and Workspaces > Scorecards Root causes enable reviewers to provide detailed reas...

Edited Aug 16, 2024

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Deciding what rating categories to use

This article describes how to decide on rating categories for reviewing conversations in Zendesk QA. Proper rating ca...

Edited Jul 11, 2024

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Receiving Zendesk QA notifications in Slack

What's my plan? Quick Look: Zendesk QA > Settings > Notifications Integrate Zendesk QA with your Slack accou...

Edited Jan 09, 2025

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Keyboard shortcuts for Zendesk QA

Learn how to save time by using keyboard shortcuts in Zendesk QA. This article contains the following sections: Acce...

Edited Jul 12, 2024

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Creating and using templates for reviews in Zendesk QA

What's my plan? Quick Look: Zendesk QA > Settings > Templates Templates help you save time recognizing your ...

Edited Jan 09, 2025

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