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Setting up Zendesk QA
Set up Zendesk QA
Understanding roles and permissions in Zendesk QA
Edited Nov 19, 2024
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Understanding Zendesk QA Terminology
Edited Jul 12, 2024
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Viewing and updating Zendesk QA account settings
Edited Feb 04, 2025
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Viewing and updating personal settings in Zendesk QA
Edited Jan 09, 2025
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Edited Jul 11, 2024
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Choosing your scorecard's rating scale
Edited Oct 21, 2024
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Setting or changing root causes in a scorecard for a category
Edited Aug 16, 2024
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Deciding what rating categories to use
Edited Jul 11, 2024
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Receiving Zendesk QA notifications in Slack
Edited Jan 09, 2025
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Keyboard shortcuts for Zendesk QA
Edited Jul 12, 2024
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Creating and using templates for reviews in Zendesk QA
Edited Jan 09, 2025
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