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Using AI in Zendesk QA
Setting up autoscoring in Zendesk QA using AutoQA
Edited Feb 12, 2025
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Edited Feb 12, 2025
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Understanding Voice QA in Zendesk QA
Edited Feb 12, 2025
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Analyzing phone calls and transcripts in Voice QA
Edited Feb 12, 2025
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Manually identifying AI agents in Zendesk QA
Edited Feb 12, 2025
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Using the BotQA dashboard to understand AI agent escalations and performance
Edited Feb 12, 2025
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Evaluating the performance of AI agents using Zendesk QA
Edited Feb 12, 2025
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Using Zendesk QA Spotlight insights to filter conversations
Edited Feb 12, 2025
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Understanding and applying the Sentiment filter
Edited Feb 12, 2025
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Using the Conversation Insights view
Edited Feb 12, 2025
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Comment size and Predicted CSAT drivers
Edited Feb 12, 2025
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Tracking review time in Zendesk QA
Edited Feb 12, 2025
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