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Receiving and giving feedback with Zendesk QA


Accessing and using Zendesk QA as an agent

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) As an agent, you ca...

Edited Feb 12, 2025

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Using Zendesk QA as a Reviewer

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Admins, account man...

Edited Feb 12, 2025

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Managing received and given reviews

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) This article descri...

Edited Feb 12, 2025

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Disputing a review

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Admins, account man...

Edited Feb 12, 2025

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Setting up assignments in Zendesk QA

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Assignments in...

Edited Feb 12, 2025

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Setting up calibration in Zendesk QA

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Calibration is the ...

Edited Feb 12, 2025

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Grade the Grader

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) This article descri...

Edited Feb 12, 2025

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Reviewing conversations

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) This article descri...

Edited Feb 12, 2025

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Allowing reviewers to replace conversations in assignments

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) In some cases, ...

Edited Feb 12, 2025

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Reassigning, replacing or removing conversations in assignments

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) At times, manag...

Edited Feb 12, 2025

0 votes  ·  2 comments

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