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Working with conversations in Zendesk QA


Finding conversations to review using custom filters

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) This article descri...

Edited Feb 12, 2025

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Filtering Conversations

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Your Zendesk QA acc...

Edited Feb 12, 2025

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Adding custom hashtags to Zendesk QA comments

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) This article descri...

Edited Feb 12, 2025

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Using the Conversations view

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Quick Look: Zend...

Edited Feb 12, 2025

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Using the phone call activity indicator

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) The phone call acti...

Edited Feb 12, 2025

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Filtering conversations by time period

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) In this article, yo...

Edited Feb 12, 2025

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Setting up notifications for conversation events

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) This article descri...

Edited Feb 12, 2025

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