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Custom fields on User Profile

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Ana Luisa Santos

Publicado 14 oct 2021

Hi there, it's not possible at the moment to see custom fields in the user profile on the right hand side of the agent workspace which is a bummer because it's the perfect place to store and have accessible at a glance important data from a customer. Do you have any plans to add an option to make it visible/not visible?

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    Jacob the Moderator

    Zendesk LuminaryCommunity Moderator

    Hi Ana,

    Have you tried the marketplace app User Data?
    With it, you can pick which user fields, including custom fields, you want to be displayed in the sidebar.

    Hope that helps.

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    Ana Luisa Santos

    Thanks Jacob! I'll try that!

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