Is it possible to create a trigger or automation that will create another Ticket with the properties?

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Dana Coffman

Publicado 03 jun 2021

Assignee solves a ticket.  Ticket meets X criteria then a new ticket is automatically created which will be placed on hold as a reminder to call a customer. 

Is it possible to create a Trigger or automation to o this?

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      Shannon Kertis

      Hi Dana! Thanks for your question. You can achieve this with the use of a trigger and target combo.

      Please note: while this is entirely possible, it is an unsupported workflow. More details can be found here: Can I use a trigger and a target to update tickets Hope that helps!

      Shannon Pesta | Customer Advocate

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