URL custom field type

Adding my vote!

Adding my +1 on this. Can't believe I can't have a clickable link my agents can use to access our internal systems.

This new field type for URLs will be a HUGE help to link to documentation for an organization.

I couldn't agree more Julian

1263082087049 1902738075884 can you provide any feedback for your customers?  I think we've been very patient.  

So much effort invested in AI solutions and Zendesk is not able to develop such a simple thing?  Como on guys, you're sometimes unbelievable.

push

It's crazy that it's still not possible to have a URL custom field in Zendesk in 2024.

This is a badly needed feature. 

I think what's more is that are two things needed:

• URL Field Type - field that can added to a ticket / org / user. 
• Shortcuts - links that can be displayed on the Agent Workspace that point to other key locations and be pre-defined by an Admin. 
  • Combining this with placeholders would make things infinitely more powerful. Example - display a link to an internal ERP system where there is customer data based on the ticket you are looking at. 
  • Including this as part of a Contextual Workspace means Agents are seeing things that are relevant to the type of request they are working on. Example - company has multiple internal Portals, with dedicated teams working on one or the other. 

Having a URL Field Type would be a great starting point, but Shortcuts would be a massive boon as well and keep in line with some other servicing tools on the market (such as Jira Service Management).

This is a needed feature. Our agents need to be able to quickly launch a url associated with the customer. The above response that it's not coming in 2024 is disheartening, and seeing that this has been around since 2021 does not bode well either!

+1