Guide Data Analytics in Explore

Hi,

Hi, I am also interested in this feature to get a dataset with the votes and comments on articles over time.

Is this dataset release comming soon?

Regards, Esther

hi,

I would love to have the votes integrated in Zendesk Explore. With a large set on articles it is needed to have a broader view.

Hi,

I am also interested in this feature to get a better dashboard on the votes and comments on articles over time.

Is this dataset release still planned for this year?

Regards, Robin

Following this post

Hi,

Need your help to match query or analytic things between Good Data and Zendesk Explore. Because what I know Zendesk Explore only had Knowledge Capture and Answer Bot for current, but on Good Data / Insight, had Team Publishing. Because next year also, we know that Insight being retired.

Thank you!

YES! Absolutely agree!

I'd like to echo what Kelsey, Antoine, and Gaëtan said about the Search data sets. Here are our use cases:

• Searches with No results - we use this information to decide on updates to the language and labels of our current FAQs to make them easier to find, as well as understand if there's a popular search term that we need to build a new FAQ for (e.g. knowledge base gaps).
• Total Searches - provides information on the most popular terms our customers are looking for, that both do and don't have results.

Google Analytics is good for finding out which articles are the most popular, so GA data plus the Guide Search Stats help us have a fuller picture of what is happening in our help center.

hello,

with Insight being deprecated, we'd love to see a lot of stuff in a dedicated guide dataset in Explore. Here is our wish list even if we are far from Christmas :

• number of view per article in each language. As of now the number of view is global and can't be splitted into each available language of the article
• Number of view per page (above articles : sections, categories, home page)
• Page view timestamp : in order to better understand the path of the visitor in our help center. analysis will be a very manual method but can give some insight. for exemple:

1. an isolated view of an article corresponds to a click probably form an answer on a ticket
2. a view of the home page, then a category, then section and finally article, correspond to the clasic route by filter
3. a view of the page, then a direct jump to the article correspond to a search result.

• Number of subscription per section
• All user information who subscribed to the section
• All user information associated with the search
• Number of votes per articles
• a dataset without time restriction, currently the max is 90 days

It's amazing how much effort Zendesk puts into promoting self service and almost no effort into giving us almost no relevant analytics in Zendesk Explore. They are expecting you to use Google Analytics for that kind of stuff.