Explore report on macro usage

+1, I agree with Jacob

Have a question on Explore Insights Migration?

Next Tuesday, January 26, we’ll be hosting our next Q&A event. From 11:00 am - 12:00 pm CST, we’ll be answering questions and product feedback on Explore Migration and Setup. Registration is open now, but we still recommend registering to receive a post-event recording for those who can't attend.

How to register for this event?

Follow the registration link and sign up for our live event, which will begin at 11:00 am on January 26. Upon registering you will be prompted to submit your question you'd like our experts to answer, which will be addressed even for those who can't attend. Afterward, we will post a recording of the webinar in the community, along with a summary of all of the questions answered. 

+1 for the exact same reason as Jacob above. Plus, gauging how macro use affects AHT, SAT and other metrics.
Any idea if/when this will be reconsidered?

We have a macro we use for escalating issues to the team leads, and tracking these tickets- who escalates and what type of tickets- will really help us tailor our training.

+1 for this. It would be valuable data for us to know what can be phased out or changed to ensure macros are being appropriately applied to our tickets.

Would be great to get this in explore. I have a mandate to report on which staff are still using macros and which since we've moved to a more human experience and want to cut down on macro usage. Also, would be great for admin to have access to personal macros which you can see in events - but not be able to access / deactivate. 

This seems like something that should come with Explore, and it's very unsettling that it's not available.  Why can someone's app do it but we can't report on it when it's been requested for several years?

Hi all, 

There is a great solution – Advanced Macros Usage Reporting for Zendesk. It is a part of the Advanced Macros by Pythia app https://www.zendesk.com/apps/support/advanced-macros-by-pythia

Dear All,

I am looking to add Macros as coulomb in my views, to keep track of which macros are being used. Has anyone done it? Is it possible to do?

Having to do this through the API is time consuming, and reporting via tags isn't reliable. I would count this as a high value report and would love to see it added!