Allow Admins to impersonate lower level admins

2 Comentarios

  • Alina Wright
    Zendesk Product Manager

    Hi Mark - product manager from Zendesk here. I'm currently conducting research around permissions and would love to learn more. Can you walk me through your different levels of permissions for your 12 admin roles? e.g. why 12 admins and not other roles? What are you designating these admins to do? Are you tracking their permissions outside of impersonation?

    Feels like a lot of manage and I wonder if there's a better way we can serve your needs.

    Thanks so much!

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  • Dwight Bussman
    Zendesk Customer Care

    There is a feature available within Zendesk that allows Admins (those with the full "Administrator" role) to impersonate any user with lesser permissions (the account owner can impersonate other Administrators, but not vice-versa). 

    This can be accessed by visiting https://subdomain.zendesk.com/users 

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