Notifications for updated content in articles



Publicado 20 dic 2021

It would be beneficial for users who follow articles to receive notifications for updated content within existing articles.


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21 comentarios

Is there any news on this request? Like many others above, we require this feature for our customers.

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Our use case is the same - release notes.

But for full disclosure, I am not likely to get approval if it costs. I would jump all over this if it's free though. Just wanted you to have all the info.

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We have the exact same use case as the comment above.

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Our use case is a product change log. We want notifications to go out to those following the article every time we update it to announce new releases, hot fixes, etc. We currently have to remember to add a comment "This article has been updated" so people who have clicked the Follow button get a notification. Then we have to remember to delete the comment. It's really clunky.

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Is there any news in regards to current plans for this?

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Hi 1263758768930
Thank you for your feedback. Unfortunately, besides addressing security issues we are not planning to expand the notification functionality for articles in the near future. 

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I like to add here: Can we create notifications for articles expiry ? / some articles will be legacy article which have to move/ modify, this request should go to creator of those article. @Tetiana Gron

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Lance - in the meantime, this might help you:

People can "follow" *sections* (not just articles) so as long as you create the new articles inside that section, all followers will be notified of the new article creation. 

 

Hope that helps!

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I was directed to leave a feature request comment by Zendesk Support to this thread, although it's not exactly related to what I am asking for...It would be nice to allow, after the creation of a KB article, to specify a notification group to make aware that the article was created (for instance, all agents, or agents in a certain group, specific customers, all customers, etc.) Whenever we create an article, we announce it internally to all agents / team members. We have to copy and paste the link and the contents of the article to an email and send out manually. It's fine, but it would be nicer to have this communication function within the Zendesk tool directly to automatically send out. Thanks for your consideration.

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Any news on this feature request yet?

We now have another use case where we would urgently need this feature:
We are currently implementing a download portal for our various product lines via corresponding Helpcenter articles.
These articles are created and especially modified via a development pipeline using the Zendesk API.
Of course, we want our customers and partners to be notified when we make new software downloads available.

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