Feature Request Summary:
When an Agent selects a View from the list, show the description associated with the View under the View name and above the Filter button (screenshot below).
While you can add useful information to the description of a View, that would otherwise not fit in the name, it is not presented anywhere in the Agent Workspace. Rather, it only shows up on the View setup area of the Admin Center.
Business impact of limitation or missing feature:
No explanation of what tickets a View should be including for Agents, causing confusion.
Other necessary information or resources:
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