Link an external user to a ticket after it is created using a trigger

1 Comentarios

  • Dane
    Zendesk Engineering
    Hi Dcorbett,

    There are only two ways for a ticket to appear on the end-user's profile. It's either to be a requester or be CC'ed on the ticket.

    You can also look into the possibility of creating a custom field where agents can enter the name, email or user id of the end-user involved. Afterwards, you can either use Explore or Search for it using the designated value on that custom field. 

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