Is it possible to link a user to a ticket after it is created if they are not the requester? In this use case, the ticket is created by a third party platform using an alias as the requester and the end user's name and email as custom fields. We do not actually want the end user to see the ticket, or be notified about new comments, updates, etc. We just want to be able to link the end user to the ticket so that when you are viewing the end user and all of their associated tickets, these tickets created by the alias will show up.
I explored the use of lookup relationships but these cannot be set dynamically using triggers/automation. Any other ideas on how this could work?
Iniciar sesión para dejar un comentario.