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![Dane's Avatar](https://support.zendesk.com/system/photos/7279495324314/4da3bb12ff8b214818481019ace3fb97.gif)
Dane
Incorporación 16 oct 2021
·
Última actividad 03 jul 2024
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Última actividad de Dane
Dane hizo un comentario,
Ver comentario · Publicado 29 ene 2024 · Dane
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Ver comentario · Editado 26 ene 2024 · Dane
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Dane hizo un comentario,
Unfortunately, it's not possible. Our practice here is whenever such scenario arises, we create another ticket and set the correct expectation to our customers.
Ver comentario · Publicado 26 ene 2024 · Dane
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Ver comentario · Publicado 26 ene 2024 · Dane
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Would you mind posting your use case to our Feedback on Support topic? This is to help get more visibility and votes on the idea. Then, others can share their use cases to further drive demand for that feature. Thanks!
Ver comentario · Publicado 26 ene 2024 · Dane
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Can you post the same on this page Using generative AI to create call summaries (EAP)? This is to make sure our Product Manager will also have visibility on such feedbacks.
Ver comentario · Publicado 24 ene 2024 · Dane
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What I did on my end, is to create a custom text field for phone number and have added a specific message on how to enter the correct format.
![](https://support.zendesk.com/attachments/token/ConCIfZ8zUgzYfVgKNHtbiKub/?name=Screenshot+2024-01-24+at+7.54.36+AM.png)
Afterwards, I have created a webhook for user update.
This is the endpoint I used:
https://.zendesk.com/api/v2/users/{{ticket.requester.id}}.json
![](https://support.zendesk.com/attachments/token/wC3no4V6lPsustDUzMJ3bFXSS/?name=Cursor_and_Webhooks_-_Webhooks_-_Apps_and_integrations_-_Zendesk_Admin_Center.jpg)
I have created a trigger using this endpoint.
![](https://support.zendesk.com/attachments/token/PQbESq4BaGGZAo3gkRY09av4s/?name=Screenshot+2024-01-24+at+7.59.29+AM.png)
![](https://support.zendesk.com/attachments/token/ZfWii4izKNOAzf9KUVftAE1UX/?name=Cursor.jpg)
This is the JSON Body:
{
"user": {
"phone": "{{ticket.ticket_field_}}"
}
}
The only issue here is the customer can make mistakes on entering the phone number.
Ver comentario · Publicado 24 ene 2024 · Dane
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Based on Messaging Metadata, it will only be added to new conversation or if the end-user have sent a message in existing conversation. Just in case you are experiencing an unexpected behavior, you can contact our support directly for further investigation.
Ver comentario · Publicado 22 ene 2024 · Dane
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Please contact our support directly and provide the necessary screenshots so that we can check it further.
Ver comentario · Publicado 20 ene 2024 · Dane
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I see, the custom fields is only available on the Additional Fields category. It can only be organized based on the position of other custom fields.
Ver comentario · Publicado 20 ene 2024 · Dane
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