How to send a reply to a conversation in zendesk support ticket via API?
Hei. I want to post a comment/reply to an ongoing conversation via API.
I have the following put request:
url: https://my-domain.zendesk.com/api/v2/tickets/282
{
"ticket": {
"comment": {
"type": "Comment",
"body": "testing",
"public": true,
"author_id": 6582636163229,
}
}
}
The comment is posted to the conversation, but it is not displayed for the end user.
Am I doing something wrong?
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