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Zendesk EAP - Entity detection

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      Update Fields (Update CSV)
      From time to time it´s need to upload new CSV with new field values, this is currently not supported.

      Publicado 11 sept 2024 · Tobias Hermanns

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      Disable "Highlight" selection on Tickets / Forms, where field is NOT added
      Our Agents, still highlight by values show up on Forms, this field is not linked to. This should be disable.

      Publicado 11 sept 2024 · Tobias Hermanns

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      Not working on first comment anymore
      Hi, found out since a while it´s not working anymore on first comment, does anyone have same issue monitored?

      Publicado 04 sept 2024 · Tobias Hermanns

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      The Dropdown field should be Multiple Selection for multiple products
      Some requests can be relevant to multiple products, for example, Camera Model A and Camera Model B. However, the drop-do...

      Publicado 21 jul 2024 · Yaniv Dayan

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      Synonym names for the same product/dropdown field value
      Hi, nice feature! Can we have synonym names for the same product/dropdown field value? For example, the product name is ...

      Publicado 21 jul 2024 · Yaniv Dayan

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      How do I sign up for the Entity detection EAP?

      Sign up now

      You can sign up for the EAP

      Publicado 11 jul 2024 · David Falé

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      Context Panel Support?
      Hi, any plan to display such fields in Context Panel in future, where all AI have their place? Thanks. Tobi

      Publicado 16 jul 2024 · Tobias Hermanns

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      Adding Field, but not asking to link to a Form is confusing
      Hi, better the system ask in which form this should be collected, after creation of the field. Thanks. Tobi

      Publicado 16 jul 2024 · Tobias Hermanns

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      How can I provide feedback for the Entity detection EAP?
      We invite you to share any feedback related to functionality or bug reports within the community topic

      Publicado 11 jul 2024 · David Falé

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