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Zendesk EAP - Entity detection

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      Update Fields (Update CSV)
      From time to time it´s need to upload new CSV with new field values, this is currently not supported.

      Publicado 11 de set. de 2024 · Tobias Hermanns

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      Disable "Highlight" selection on Tickets / Forms, where field is NOT added
      Our Agents, still highlight by values show up on Forms, this field is not linked to. This should be disable.

      Publicado 11 de set. de 2024 · Tobias Hermanns

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      Not working on first comment anymore
      Hi, found out since a while it´s not working anymore on first comment, does anyone have same issue monitored?

      Publicado 04 de set. de 2024 · Tobias Hermanns

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      The Dropdown field should be Multiple Selection for multiple products
      Some requests can be relevant to multiple products, for example, Camera Model A and Camera Model B. However, the drop-do...

      Publicado 21 de jul. de 2024 · Yaniv Dayan

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      Synonym names for the same product/dropdown field value
      Hi, nice feature! Can we have synonym names for the same product/dropdown field value? For example, the product name is ...

      Publicado 21 de jul. de 2024 · Yaniv Dayan

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      How do I sign up for the Entity detection EAP?

      Sign up now

      You can sign up for the EAP

      Publicado 11 de jul. de 2024 · David Falé

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      Context Panel Support?
      Hi, any plan to display such fields in Context Panel in future, where all AI have their place? Thanks. Tobi

      Publicado 16 de jul. de 2024 · Tobias Hermanns

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      Adding Field, but not asking to link to a Form is confusing
      Hi, better the system ask in which form this should be collected, after creation of the field. Thanks. Tobi

      Publicado 16 de jul. de 2024 · Tobias Hermanns

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      How can I provide feedback for the Entity detection EAP?
      We invite you to share any feedback related to functionality or bug reports within the community topic

      Publicado 11 de jul. de 2024 · David Falé

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