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Steve Smoot

Incorporación 16 abr 2021

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Última actividad 17 ago 2022

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Última actividad de Steve Smoot

Steve Smoot hizo un comentario,

ComentarioAccounts and billing

Two questions - is there a way to get >90 days?  And could we get a summary ab.cde% uptime?  Basically I'd like to include it in a quarterly report on support uptime, so it would be a few weeks after the end of Month, covering the preceding 3 months.  Perhaps monthly uptimes per subdomain would be easiest on both sides.

Ver comentario · Publicado 17 ago 2022 · Steve Smoot

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Comentario de la comunidad Q&A - Tickets and email

Another +1

In our case, our initial phone calls are handled by an external service.  They send a formatted email

Called: name

Company: blah

Issue: doesnt work

Priority: P1

(etc)

so we'd like to auto populate fields in making the ticket.  (and don't want the mail header From to be the ticket creator)

The API route doesnt work as its coming from their system, the regexp one would be a workaround, but sounds annoying, will try it.  Otherwise we need to code a mail parser that calls the API.  Seems like you should do, not make your clients do.

 

-s

Ver comentario · Publicado 17 jul 2017 · Steve Smoot

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