Question
Dois-je ajouter le protocole https ou http protocole lorsque j’insère des liens dans des articles?
Réponse
Il est conseillé d’insérer les liens en utilisant le protocole https ou http. Lorsque le protocole n’a pas été ajouté, certaines URL, par exemple subdomain1.subdomain2.domain.com, sont enregistrées en tant que chemin relatif.
En ajoutant le protocole https ou http, vous évitez que les liens ne deviennent des chemins relatifs ou des liens d’ancrage dans le corps de l’article.
Pour en savoir plus, consultez l’article : Référence barre d’outils de l’éditeur d’article du centre d’aide
2 commentaire
MAYCAO021
Minha conta do total pass ficou inativa do nada, isso tam uns 7 dias
0
Sam
In short: You need to enter http://, https://, etc. as the protocol when adding links through the Insert/edit Link prompt. WWW. alone will not work.
It appears that the current Help Center behavior for links is this:
This is briefly explained in Inserting and editing links in articles. Those who are unfamiliar with the href property, or are new to working with WYSIWYG editors, may think that links w/o the protocol should just work.
In the above example, using www.aol.com would result in the link being interpreted as
https://{subdomain}.zendesk.com/hc/en-us/articles/www.aol.com. This can easily lead to broken links in the Help Center for those who may not know to add the prefix.
Since non-heading anchors generally need to be added manually, it would seem that http:// or https:// is no longer a recommendation, but a requirement, for links to work as expected.
I've posted a feedback request to provide for a modal/warning/updated language/etc. for this situation.
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