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HTML in agents signature

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Renaud Croix

Most Engaged Newbie of the Year - 2021

Publication le 11 août 2021

Hello,

I would like to integrate my HTML code of signature in the Agent Signature un Zendesk.
Is there a way to do so ?

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    Pedro Rodrigues (opservator.com)

    Community Moderator

    Hi @..., you can customize your agent's signatures using Markdown.

    Some useful articles on this topic:

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    Renaud Croix

    Most Engaged Newbie of the Year - 2021

    Thank you Pedro,

    This means no HTML allowed in the signature in standard?

    I guess third party app could allow that ?

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    Pedro Rodrigues (opservator.com)

    Community Moderator

    Hi @..., that's right, only Markdown is currently allowed.

    There are third-party apps in the Marketplace that might achieve what you're looking for, however; for example, Zignatures.

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    Ricardo Novais Pereira

    Hi Pedro Rodrigues (opservator.com), can I use code to rescale images using Markdowns?

    I want to code to resize an image to half the size, e.g. for retina displays. Similar to HTML width and height attributes. Do Markdowns have an equivalent?

    Thanks

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    Brett Bowser

    Zendesk Community Manager

    Hey Ricardo,

    I wasn't able to find a way to resize an image using Markdown unfortunately. If this is a branded image that should be applied across all signatures then it may be worth adding an image to the email template or notification triggers which will allow you to use HTML to resize.
     
    I know this may not be the solution you're looking for but I hope it helps!

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