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Android: Can't Create Ticket From RequestListActivity

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Simon Bergeron

Publication le 13 sept. 2021

The add ticket button is not visible when I have no tickets.

I've got ZenDesk initialized and I'm using this to show the list of tickets

RequestListActivity.builder()
  .withContactUsButtonVisible(true)
  .show(requireActivity())

 

The screenshot is what shows up. I've managed to create a new ticket by randomly clicking on the screen which eventually brings up the create form. Once I have an item in the list then the create button is there. 

 

I'm wondering if I'm not suppose to use the RequestListActivity if I don't have any tickets, or if this is a bug with the SDK? Or maybe I'm missing something with the setup. 

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2 commentaire

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    Eric Nelson

    Zendesk Developer Advocacy

    Hey Simon,

    Just to confirm - are you authenticating your users or are they anonymous ?

    Have a wonderful day!

    Eric Nelson | Manager - Developer Advocacy

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    Simon Bergeron

    I'm using the AnonymousIdentity and setting the name and email.

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