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Android: Can't Create Ticket From RequestListActivity
Posted Sep 13, 2021
The add ticket button is not visible when I have no tickets.
I've got ZenDesk initialized and I'm using this to show the list of tickets
RequestListActivity.builder()
.withContactUsButtonVisible(true)
.show(requireActivity())
The screenshot is what shows up. I've managed to create a new ticket by randomly clicking on the screen which eventually brings up the create form. Once I have an item in the list then the create button is there.
I'm wondering if I'm not suppose to use the RequestListActivity if I don't have any tickets, or if this is a bug with the SDK? Or maybe I'm missing something with the setup.
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2 comments
Eric Nelson
Hey Simon,
Just to confirm - are you authenticating your users or are they anonymous ?
Have a wonderful day!
Eric Nelson | Manager - Developer Advocacy
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Simon Bergeron
I'm using the AnonymousIdentity and setting the name and email.
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