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Scratchpad app - official feature request thread

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Tiffany Green

Zendesk Employee

Publication le 23 sept. 2020

This is the official feedback topic for Scratchpad. Please refer to the guidelines on feedback posts for Built by Zendesk apps (https://support.zendesk.com/hc/en-us/community/posts/360040001354-Feedback-on-Built-by-Zendesk-Apps-General-Guidelines) before posting here. We’ll try our best to check this and respond to your queries. Thank you for taking a moment to submit your feedback!

 

If you see a suggestion for a feature below that you would also find useful, please feel free to upvote it so that we can focus on features that would help the most users!

 

If you're looking for information on setup and use of the app, refer to the article on installing and using the app: 

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    Jess Oliver

    Zendesk Luminary

    Will there be capability to have "library" of notes not specific to the profile of the ticket? (more like a saved macro/note, accessible through scratchpad on any ticket.

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