Add Text Custom Field Value as a Tag?

So I've tried to set this up and it works for about a month, and then we get a message that there were too many failures and the extension was disabled. I thought maybe the trigger was firing too many times per ticket, so I set up the trigger using tags to only fire once per ticket. But when I made the update the extension disabled within an hour. 

Any ideas what may be causing it? Let me know if I need to provide any specific information.

You're welcome!

Thank you Sebastiaan!

    Your solution worked perfectly.  For anyone who is trying to solve the same problem, follow the tutorial above.  Cheers!

Hello Josiah,

This can be done with a little workaround.

First you'll need to create a HTTP target (admin > settings > extensions):

The URL should be:

https://<subdomain>.zendesk.com/api/v2/tickets/{{ticket.id}}/tags.json

Replace <subdomain> with your subdomain. The username should be appended with '/token' and for the password provide an API key.

Now you'll have to create a trigger. Conditions will be somewhat like this ('Custom text' is my custom ticket field):

And the action something like this:

Make sure you replace the id with your custom field id.

{
"tags": ["{{ticket.ticket_field_<id>}}"]
}

With kind regards,

Sebastiaan
Sparkly ⭐