Recherches récentes


Pas de recherche récente

Assign multiple agents to the same ticket

Avec réponse


Publication le 07 avr. 2022

Is it possible to have more than one agent assigned to the same ticket so that it will show on both dashboards when working together to resolve an issue with a customer?

 

Thanks,

Becky


0

1

1 commentaire

Hey Becky!

Go Pens!

I believe the closest thing to what you are looking for is followers. This will allow one agent to be assigned, and another to be notified of any updates made to the ticket. See here for more on that.

I hope that is helpful!

Aaron

0


Vous devez vous connecter pour laisser un commentaire.

Vous ne trouvez pas ce que vous cherchez ?

Nouvelle publication