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Data Center Location (DCL) limitations in Messaging SDK for Android/iOS

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Marco

Publication le 10 mai 2022

How about this limitation for Messaging?

https://support.zendesk.com/hc/en-us/articles/4408821805338#topic_lts_bdf_vpb 

For privacy/GDPR reasons we need all data to be stored in EU.

Please, can we have an estimate for the removal of this limitation in Messaging SDK (Android/iOS)? Q3/2022? Q4/2022?

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      Eric Nelson

      Hey Marco, 
       
      Unfortunately messaging data is still only available to be hosted in the US. You can keep an eye on this article to see when it EU storage capabilities get rolled out.

      Sorry for the inconvenience. 

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      Marco

      Any news on this?

      For privacy/GDPR reasons we need all data to be stored in EU

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      image avatar

      Marco

      Still no feedback on this? We just need a rough estimate of when the limitation will be fully removed. This is a show-stopper to adopt Zendesk Messaging for us..

      FYI I've just created a ticket to ask the same question: https://support.zendesk.com/hc/en-us/requests/10393876 

      Cheers,

      Marco

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