Ability to create own columnheadings
It is a pity that Zendesk determines what a column is called. This causes a view not always being clear, with too much space unused and open. For instance: the column heading is "Volgende SLA-schending" (23 characters) and values in the column will be max 5 characters.
In addition, it is very useful if we get full control over your views. We are really too limited right now. But therefor is Feature Request: https://support.zendesk.com/hc/en-us/community/posts/4409222739482-Feature-Request-The-ability-to-create-Custom-Columns-in-Ticket-Views
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