Add the ability to add custom fields with just... text

3 Commentaires

  • Jacob the Moderator
    Community Moderator
    Zendesk Luminary

    Hi Serge,

    I'm not sure I'm understanding exactly what you're looking for, if you would like to include hyperlinked text as help text for a field on your web form. I believe this tip instructs you on how to achieve that.
    https://support.zendesk.com/hc/en-us/community/posts/4520885881370-Tip-Add-friendly-links-to-your-ticket-field-help-text

    I hope that helps.

    0
  • Serge Pincon

    I would like to add block of text, ideally formatted with bold, italic, paragraph etc..
    But really just the ability to add text without any input required from the user..

    0
  • Serge Pincon

    Sorry for coming back to this one but is there really no way just to add instruction to a form?..

    I would like for instance to let the user know which files I need them to upload based on what issue they are experiencing.

    It seems so weird that we are unable to write anything to our users while they are trying to contact us, and when we know that they certainly might be able to use extra information..

    0

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