How to search for a string in a custom field in dynamic content


2 Commentaires

  • Zsa Trias
    Zendesk Customer Care

    Hello Damianne,

    Upon checking, ticket placeholder classes like ticket field values are not supported inside the agent signature. This is the reason why the field doesn't work even when used with dynamic content. For reference: Adding an agent signature to ticket email notifications

    I would suggest checking this comment from our community forum. One of my colleague's suggestions is to use the Zignatures app from the marketplace. Zignatures allows you to use standard Zendesk placeholders and dynamic content to replace your agent signature.

  • Damianne

    Thanks for the response Zsa Trias


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