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Track multiple bot performance across one channel

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Daniel Dallimore

Zendesk Luminary

Publication le 17 nov. 2023

As a business, we are currently utilising two Android Messenger bots across two different apps. Both apps belong to the same brand and group within Zendesk however we currently have no way to distinguish between the performance of each bot. 

It would be hugely helpful to have an attribute to allow reporting on specific bots and to compare bots on the same channel to view performance and containment rates when A/B testing. 

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    Shawna James

    Community Product Feedback Specialist

    Hey Daniel, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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