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Problem with Talk: ticket open in 2 windows browser simultaneously after a call

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Rosa Lo Re

Publication le 29 mars 2024

Hi team, I need help because when an agent makes a call using Talk, if Zendesk for business reason is also open in a second browser window (even if it's a different browser) at the end of the call, the ticket where the call was made also appears in this second window.
Is it possible to set that the ticket does not open automatically in other browser window after call any update?
Thanks for your help!

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    Sean Chuang

    Zendesk Product Manager

    Hello, 

     

    Thank you for your question. The behaviour you are describing is expected so we recommend that you do not use Zendesk with two browsers. 

     

    Thanks,

    Sean

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