Followers on Reopen Ticket Trigger



Publication le 21 oct. 2024

We recently had a ticket reopened with the original assignee was out of town, and the response was missed by a few days. However, there were followers on the ticket. While reviewing our trigger actions to better address this, we found that the followers are not an option in any of the trigger actions, specifically email to followers. Can this be added to the triggers for full notification functionality?


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