Use IOS SDK access messaging cannot display pictures or videos

image avatar

Joker

Publication le 20 févr. 2025

We have connected to the IOS SDK, but the pictures cannot be displayed normally. Android is normal.

When I click on the video, the jump will be displayed

It seems like a permission issue? But I didn't enable safe download

How can I troubleshoot errors？

 

0

1

1 commentaire

Date
    image avatar

    Christopher Kennedy

    Zendesk Developer Advocacy

    Hello,
     
    It could be an access issue.  Is this when viewing a Help Center article?  Or a ticket comment attachment?  Also are you using authentication to set the user identity in your app?

    0

    Vous devez vous connecter pour laisser un commentaire.

    Vous ne trouvez pas ce que vous cherchez ?

    Nouvelle publication