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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      CCing non registered users/unverified email
      Avec réponse
      Hi ! We have set up a restricted access to our Zendesk instance with some domains listed in the allow list and all other...

      Publication le 12 févr. 2021 · Anaïs France

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      Customer's response to support ticket shows up as phishing email to her cc'd recipients
      Avec réponse
      When my customer responds to an existing ticket, it shows her name as the person replying mismatched with our support em...

      Publication le 22 févr. 2021 · Janice Darlington

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      Merge IF same email
      Avec réponse
      Hello, My client email use again before we get the time to reply. I want to take all my 10000 emails and automatically m...

      Publication le 15 févr. 2021 · Janny Support

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      Try to use Excel in a side conversation
      Avec réponse
      I have a question regarding side conversations, maybe you can help us with our problem. I couldn't find any post about o...

      Publication le 11 févr. 2021 · Ewout Liebeek

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      Search query for All tickets with status On-Hold and no Due Date set
      Avec réponse
      I would like to have a search query that shows me all tickets that have the status On-Hold and no due date set. Those do...

      Publication le 08 févr. 2021 · Falko Sieverding

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      New tickets created as private note
      Avec réponse
      Hi, Is it possible to have new tickets created from a defined email address to be a private note? I ask this as we gener...

      Publication le 10 févr. 2021 · Daniel Hart

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      How to count emails by alias
      Avec réponse
      I have zenddesk on support@company.com but I want ema...

      Publication le 01 mars 2021 · Scott Weiner

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      Notifications when mentioned / following without E-Mail
      Avec réponse
      Hello, i hope maybe someone else already found a Solution for this. We are new with Zendesk and we want to implement it ...

      Publication le 10 févr. 2021 · Jennifer Bienert

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      Zendesk Ticket Deletes Response Before Finished with Response
      Avec réponse
      When responding to a client, if we copy and paste a picture or link into the ticket, click back up towards the top of ou...

      Publication le 19 févr. 2021 · Elaina McClure

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      unable to receive email notification from time to time
      Avec réponse
      Hi Support, When I created a ticket and others reply, sometimes I'll receive email notification and sometimes not, how c...

      Publication le 19 janv. 2021 · Lai Ching Lo

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