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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Response to emails no longer includes a copy of the email body
      Avec réponse
      Some time ago, the response to emailed zendesk tickets included the contents of the email sent to zendesk and included i...

      Publication le 12 mars 2021 · Mike Glew

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      Send in bulk email to Zendesk Support/Zendesk sandbox
      Avec réponse
      I need to create virtual email data for training purpose in Zendesk Support/sandbox (~1k email). I tried using script to...

      Publication le 03 mars 2021 · CS Agent

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      Importing only 1-2 emails GSuite
      Avec réponse
      Hi, I want to only import emails from a few email addresses from GSuite. Right now it's importing all my incoming emails...

      Publication le 16 mars 2021 · #6540

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      Instead of Support Form, change to mailto
      Avec réponse
      Currently, our organization has a support web form which has the user input their own email to submit a request. We'd li...

      Publication le 25 févr. 2021 · Kristen Malecki

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      How long are Solved tickets searchable
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      When a ticket status is changed to Solved, how long are they searchable within Zendesk?

      Publication le 08 mars 2021 · Jeff Friedman

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      How do I view all the support tickets?
      Avec réponse
      I was just simply trying to find out a way to look at all of the support tickets in Zendesk Support, including those tha...

      Publication le 08 mars 2021 · Alton Johnson

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      Cut and Paste from Word always goes to an internal note
      Avec réponse
      Hi folks, I create a ticket in the Zendesk (browser). In Outlook, I paste fully formatted text cut from a Word document....

      Publication le 23 mars 2021 · Steve Mayer

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      Printing formatting
      Avec réponse
      When printing a ticket, some tickets print header and body of ticket on 1 page and some tickets print the header on one ...

      Publication le 22 mars 2021 · Michael Bui

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      Sending an email without creating new ticket first
      Avec réponse
      We have an issue where we can reply to customers via email but not create new emails straight out of the bin. First, we ...

      Publication le 03 mars 2021 · Kyrsten Lindgren

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      Need to restore deleted data in Zendesk
      Avec réponse
      Hi All, Need your quick inputs to restore the data back. We have deleted the Zendesk data by mistake in one of the clien...

      Publication le 21 mars 2021 · Krishna Mohan

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