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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


Gmail variants
Avec réponse
Hello, Is there any way to account for gmail.com/googlemail.com variants within Zendesk automatically? At present, we ha...

Publication le 24 mars 2021 · Rick Weaver

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3

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Our support team works from various countries/languages, and it would be great to have an option to trigger new tickets ...

Publication le 08 avr. 2021 · Sadie S

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1

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Hi all! I've created a navbar to sit in all the outbound emails we send, as we now have a second support team I would li...

Publication le 05 avr. 2021 · Danny Spooner

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6

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We have an agent that needs to reach out to two individuals from our technical team. They aren't agents or light agents....

Publication le 09 avr. 2021 · Alex Hooper

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6

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I have more than 15,000 open tickets. I want them all closed. How can I do this?

Publication le 05 avr. 2021 · Patrick Mulroy

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2

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Hi, I have a problem. When a new ticket is made from a customer contacting me and I answer, the answer sometimes doesn't...

Publication le 08 avr. 2021 · Julie Hansen

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1

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Good morning, I use Zendesk Enterprise at the company. If its possible to agent can send e-mails to t...

Publication le 23 mars 2021 · Marta

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I was wondering why the ticket number was so low in the last few weeks. Then I learned why. Most of the tickets were mar...

Publication le 29 mars 2021 · Edin C.

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I want to attach an image in the middle of comment, but when i copy and paste the image it appears as "null" Pleas...

Publication le 13 avr. 2021 · 전누리

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Block E-mail
Avec réponse
HI Can someone please guide me on how to block tickets sent to me that are copied to a particular e-mail address with th...

Publication le 25 mars 2021 · Meshal Mazen

2

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1

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