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Denis Menard

Adhésion le 15 avr. 2021

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Dernière activité le 07 févr. 2025

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Denis Menard a ajouté un commentaire,

CommentaireUsing Built by Zendesk apps

Hello, 

 

Can we set the bot to speak in other langages? Like French, Spanish… Thanks 

Afficher le commentaire · Publication le 07 févr. 2025 · Denis Menard

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Denis Menard a ajouté un commentaire,

CommentaireAI agent basics

Hello All, Do you know if we can add Date Fields in the bot? I want to let people define ask for a call back and purpose them date and time..

Thansk

Afficher le commentaire · Publication le 24 sept. 2024 · Denis Menard

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Denis Menard a ajouté un commentaire,

CommentaireTeam members and groups

Hello, if it can be defined in Role, it will be great!!

Afficher le commentaire · Publication le 07 mai 2024 · Denis Menard

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Denis Menard a créé une publication,

Publication Developer - Zendesk Apps Framework (ZAF)

Hello,

 

I'm trying to create a ZIS that will help my users.

In fact there's for each tickets a lot of information to put consult on Ticket and User Fields. To limit navigation, I created a ZIS that populate Ticket Fields from Relevant User Fields, and update user Fields if Ticket fields is changed. It works well except for Date. I thinks that it's related to Date Format. in Ticket Fields 

      {
                "id": 17336016451101,
                "value": "2024-03-04"
            },
            {

In User Fields

"date_of_birth": "0202-02-26T00:00:00+00:00",

and I use this to get Date: 

        "Champ_age_dob_of_client": {
                            "Type": "Action",
                            "ActionName": "zis:common:transform:Jq",
                            "Parameters": {
                                "expr": ".ticket.custom_fields[] | select(.id == 17336016451101) | .value |tostring ",
                                "data.$": "$.current_ticket"
                            },
                            "ResultPath": "$.Champ_age_dob_of_client",
                            "Next": "Champ_insurance1"
                        },
 
Do you know if I can challenge that?
 
Thanks
 

Publication le 14 mars 2024 · Denis Menard

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Denis Menard a ajouté un commentaire,

CommentaireEnd users and organizations

Hello, I have several type of end user, and for some need dedicate user fields (like VIP/Pro...). Is it possible to create some conditions in fields (like for Forms for Ticket Fields?) or to hide some fields in certain conditions?

Thansk

 

Afficher le commentaire · Publication le 12 janv. 2024 · Denis Menard

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Denis Menard a créé une publication,

Publication Developer - Zendesk APIs

Hello,

I create a dynamic_content to feed a webhook.

My Dynamic content contains: 

{
    "claim": {
        "application": {
            "enquiryType": "{{dc.a}}",
            "businessSource": "{{dc.c}}",
            "reference": "{{dc.d}}",
            "briefDescription": "{{dc.e}}",
            "directReferral": "{{dc.f}}",
            "tradeUnion": {
                "isUnionMember": "{{dc.g}}",
                "tradeUnionName": "{{dc.h}}",
                "{{dc.3u}}": "{{dc.i}}",
                "happyToUse": "{{dc.j}}",
                "{{dc.ze}}": "{{dc.k}}",
                "jointBranchBoard": "{{dc.l}}",
                "fundingReference": "{{dc.m}}",
                "{{dc.4a}}": "{{dc.n}}",
                "{{dc.3w}}": "{{dc.o}}",
                "{{dc.4b}}": "{{dc.p}}",
                "contributingMember": "{{dc.q}}"
            },

I put in in my Webhhook, but it seems that some escape characters are added. Do you know a way to solve this?

{\"claim\": {\r\n\t\t\"application\": {\r\n\t\t\t\"enquiryType\": \"Family Law\",\r\n\t\t\t\"businessSource\": \"-\ 

How can I solve that?

thanks 

Publication le 05 déc. 2023 · Denis Menard

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Denis Menard a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk Apps Framework (ZAF)

Progressing, but blocked now.

I did that :

  "definition": {
                    "StartAt": "checkfield",
                    "States": {
                        "checkfield": {
                            "Type": "Choice",
                            "Choices": [
                                {
                                    "And": [
                                        {
                                            "Variable1": "$.input.ticket_event.custom_field.id",
                                            "NumericEquals": 14113959816477
                                        },
                                        {
                                            "Variable2": "$.input.ticket_event.current",
                                            "StringEquals": "cancel_agreement"
                                        }
                                    ],
                                    "Next": "Get_Agreement_ID"
                                }
                            ],
                            "Default": "CheckValue2"
                        },
                        "CheckValue2": {
                              "Type": "Choice",
                            "Choices": [
                                {
                                    "And": [
                                        {
                                            "Variable3": "$.input.ticket_event.custom_field.id",
                                            "NumericEquals": 14113959816477
                                        },
                                        {
                                            "Variable4": "$.input.ticket_event.current",
                                            "StringEquals": "send_agreement"
                                        }
                                    ],
                                    "Next": "Get_Ticket"
                                }
                            ],
                            "Default": "Finish"
                        },
 
 
But the cancel is not working, and my workflow never go in step "get_agreement_ID" step.
Do you know why?
 
Logs: 
 "message": "Execution Successful",  "fields": {    "account_id": ,    "began_at": "2023-10-20T14:57:44Z",    "emitted_by": "zis-engine",    "ended_at": "2023-10-20T14:57:44Z",    "execution_states": [      "CheckStatus",      "CheckValue",      "Finish"    ],    "flow_name": "zis:sg_adobe3:flow:ticket-created-flow",    "input": {      "ticket_event": {        "current": "cancel_agreement",        "custom_field": {          "field_type": "tagger",          "id": 14113959816477,

Afficher le commentaire · Publication le 20 oct. 2023 · Denis Menard

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Denis Menard a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk Apps Framework (ZAF)

Top, It's working!

 

thank you!

Afficher le commentaire · Publication le 19 oct. 2023 · Denis Menard

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Denis Menard a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk Apps Framework (ZAF)

Hello, 

 

Thanks for your feedback, but my trigger has to start when the value of this ticket field change.

So do I have yo put

   {
    "Variable": "$.input.ticket_event.custom_field.id",
    "NumericEquals": 1234567890,
"Variable2': $.input.ticket_event.custom_field.value"
"StringEquals":"myvalue"
    "Next": "YesProcessValue"
  }

Afficher le commentaire · Publication le 19 oct. 2023 · Denis Menard

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Denis Menard a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk Apps Framework (ZAF)

thanks, will try!

 

Afficher le commentaire · Publication le 19 oct. 2023 · Denis Menard

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