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simon

Adhésion le 22 déc. 2021

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Dernière activité le 16 mars 2022

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Publication Developer - Zendesk APIs

We want to put the classic widget on our pages, but it should only show anything if the chat was initiated from the zendesk knowledgebase help center.  We can put the widget on our pages using this:

And it does correctly show the chat if the users starts chatting in a different windows of the knowledge base, but we want the chat icon to be hidden if no chat has been initiated, i.e. they can only start the chat from the KB, but they can continue it when they go back to any page on our site.

Publication le 16 mars 2022 · simon

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CommentaireSetting up Zendesk Guide

Thanks for the reply, help.ourdomain.com/hc/en-us/  just redirects to ourdomain.zendesk.com/hc/en-us.  We need it to "stay" on help.ourdomain.com. 

Afficher le commentaire · Publication le 22 déc. 2021 · simon

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CommentaireSetting up Zendesk Guide

We setup our help.ourdomain.com CNAME as per these instructions, but when we hit help.ourdomain.com, Zendesk does a redirect to ourdomain.zendesk.com. How do we stop this redirection?  I.e. keep help.ourdomain.com in the address bar, and thus allow cookie/siession sharing?

Afficher le commentaire · Publication le 22 déc. 2021 · simon

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