Domanda
Devo aggiungere il protocollo https
oppure http
per l’inserimento di link negli articoli?
Risposta
Si consiglia di inserire i link con il protocollo https
oppure http
. Alcuni URL, ad esempio subdomain1.subdomain2.domain.com
vengono salvati come percorso relativo, se il protocollo non è stato aggiunto.
L’aggiunta del protocollo https
oppure http
impedisce che i link siano percorsi relativi o link di ancoraggio nel corpo dell’articolo.
Per ulteriori informazioni, leggi l’articolo: Informazioni di riferimento sulla barra degli strumenti dell’editor degli articoli del centro assistenza
2 commenti
MAYCAO021
Minha conta do total pass ficou inativa do nada, isso tam uns 7 dias
0
Sam
In short: You need to enter http://, https://, etc. as the protocol when adding links through the Insert/edit Link prompt. WWW. alone will not work.
It appears that the current Help Center behavior for links is this:
This is briefly explained in Inserting and editing links in articles. Those who are unfamiliar with the href property, or are new to working with WYSIWYG editors, may think that links w/o the protocol should just work.
In the above example, using www.aol.com would result in the link being interpreted as
https://{subdomain}.zendesk.com/hc/en-us/articles/www.aol.com. This can easily lead to broken links in the Help Center for those who may not know to add the prefix.
Since non-heading anchors generally need to be added manually, it would seem that http:// or https:// is no longer a recommendation, but a requirement, for links to work as expected.
I've posted a feedback request to provide for a modal/warning/updated language/etc. for this situation.
0
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