I would like a feature to block duplicate tickets from the same user

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Jim

Data ultimo post: 27 lug 2021

Very often, customers create 2+ tickets for the same request in a very short time and Zendesk has no way to prevent this from happening. This contributes to increase our queues and it's not a great experience for customers either. 

I would like the option to block all new requests from a customer if they have created 1+ ticket in the past ~2 hours or so, letting them know that they have an open request that will be looked at shortly. This is an out-of-the-box feature for lots of CS platforms, so please consider implementing it.

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