An easy way to add alternative text (alt="") to an image for accessibility
Data ultimo post: 24 nov 2020
Website accessibility is important to our organization. We try to make sure that all images in our knowledge base have alternative text. This is not only a benefit for users who are unable to visually identify an image but it's also an advantage for SEO.
To add alt text in Zendesk I need to edit the HTML code each time. Please add an easy way to add alternative text without having to go into the HTML editor. Most smart editors provide this functionality. The attached image shows how it is done in WordPress.
Ideally, the writer should be prompted to add an alternative text.
This feature would be good for the accessibility of each Knowledge base provided by Zendesk. Please add it :)
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26 commenti
Rynelle Minkley
Is there any update as to when customer can expect to see this as it is not a feature, but a standard that should be available to all?
Inaccessible web content means that people with disabilities are denied equal access to information. An inaccessible website can exclude people just as much as steps at an entrance to a physical location. Ensuring web accessibility for people with disabilities is a priority for the Department of Justice. In recent years, a multitude of services have moved online and people rely on websites like never before for all aspects of daily living.
Guidance on Web Accessibility and the ADA | ADA.gov
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Jason Handcock
We're currently looking at our SEO optimisation and AI chat integration, adding simple alt-text is something we want to implement so this feature would be very well used by us.
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James Grant
Katarzyna Karpinska re "major update to managing images in Knowledge Base" - looking forward to what you have in store there! Today I badly miss any type of DAM integration.
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Katarzyna Karpinska
Hi All,
We'll soon be releasing a major update to managing images in Knowledge Base and we hoped we'll be able to include in it a tool to add alt text (similarly to what's available already in content blocks) Unfortunately it won't be technically possible in the nearest future. We still plan to add it but it won't be possible this year.
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Marina Kutt
Hello Katarzyna Karpinska! Do you have any news on this, please?
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Maddy Snyder
Looking forward to seeing this improvement Katarzyna Karpinska! So important for accessibility.
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Faith George
Need this badly, currently migrating to Zendesk from another program and the alt+ text for my (over 200) documents is going to take weeks.
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Katarzyna Karpinska
It should be available by the end of this quarter :)
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Lars Holm Sørensen
What is the timeline for getting this feature into the article editor?
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Katarzyna Karpinska
Hi All, not sure if you are aware of it but it's already possible to quickly add alt text to images in content blocks we are planning to bring this feature to the article editor in the future as well :)
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