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New feature request: automatically status available (green status) when starting up Zendesk.

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Brecht Smit

Data ultimo post: 30 giu 2021

Hi,

Sometimes in  the morning, when i start working , i start Zendesk support and talk; but occasionally i just forget to put my status on available for calls (green status). 
So basically 15 min. later i realise this and i put it on green.

Can it not be an option that we can have a setting inside Zendesk that says: upon starting Zendesk session, put current user automatically available status for Talk and also for Chat?

Thanks!

Brecht 

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3 commenti

      Ufficiale

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      Martin Holmes

      Zendesk Product Manager

      Hi Brecht, 

      Thanks for the feedback. I completely understand your use case. There is a team working on improving Zendesk agent statuses at the moment, and making the experience consistent across all of the Zendesk products. I will pass on your feedback to that team. 

      Thanks,

      Martin

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      Brecht Smit

      Okay, yes for Chat it does seem to send a popup message that opening hours are started for chat and to put you available.

      I would like to have the same for TALK (phone status).

       

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      Ash

      Hi there!

      Perhaps this is a per-instance or per-customer setting, but in our instance of Zendesk, when i open Zendesk and i am offline in Chat, there will be a popup saying that opening hours are active, so that reminds me i need to login to both Chat and Talk.

       

      hope this helps!

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