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Internal Chat function while using Zendesk Agent Workspace

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Leora

Data ultimo post: 05 ott 2020

On Zendesk Support, we would often use the chat function between agents in order to get/share information effectively and quickly.

We recently changed over to the Agent Workspace, however decided to disable it due to the fact that we are unable to communicate between our team/with other agents via chat as we used to, and are now obliged to use other programs outside of Zendesk to interact.
It would be very useful for us if you could consider re-adding chat between agents to the Agent Workspace programming, as it was a necessary and useful function for us

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      Paul Strauss

      This is a big issue for us too. We really wanted to use the Agent Workspace, but if our agents cant communicate with each other within Zendesk now, it's not worth using.

      3

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      SISTEMA

      We need this too!

      3

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      Matt Frye

      Any Update to this, it is a critical function for us.

      3

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      mats

      Please, activate this function asap. Taking it away reduces the advantages with the Agent Workspace for customers with a lot of chats and a spreadout organization as in the current Covid-19 times.

       

      5

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