Notification Sound for Tickets

1263082280849 any update on this? It is obvious this is something a lot of people are requesting for the last couple of years and with the absurd Zendesk license price increase (especially for Enterprise and up) this (amongst many other) should be a basic default feature,

Yes, need this feature crucially so enhance agent's efficiencies, so that they do not need to keep refreshing the dashboard to view incoming cases. 

In my eyes, it is completely unimaginable how a company that is supposed to be a leader in customer service does not offer its customers advanced support for sound notifications

Exactly -- I came from Intercom and it's standard to have a sound notification. You have to turn it off if you don't want to hear it. And they've had that for over 5 years at this point. It's bananananananas that this isn't, at minimum, something we can toggle on for ZenDesk

In my eyes, it is completely unimaginable how a company that is supposed to be a leader in customer service does not offer its customers advanced support for sound notifications. In today's society, all customers want answers within a couple of seconds and that is also our motto, to answer all chats within 30 seconds. Just like any profit company, it is of the utmost importance that an employee does not sit around twiddling their thumbs waiting for a chat to come through. With just the little red dot next to the icon that looks like a bell, that's exactly what our employees have to do. Sound notifications only work if it is a new customer who sends a message. If a customer that you had a conversation with a couple of days ago asks a new question, you don't get a notification except for that little red dot next to the bell.

Zendesk fix this ASAP if you claim to be a company that should facilitate customer service and be an industry leader. Had I known this before signing for a full year, I would never have chosen you. Dozens of people have requested the same thing above and you haven't even responded. I think you also need sounds notifications. It's very easy to miss that little red dot...

How about audio and popup notifications for incoming calls? We use a dashboard to view calls in queue, but if everyone is involved on other tasks then a call in queue can be missed. Does anyone have a best practice for this?

Cameron Milne, yeap, not perfect - but better then nothing)
Slack integration with Zendesk for notifications got worse and now there are even more problems with notifications about tickets. Therefore, only Notify-me saves my team.

Considering it seems ZD are continuing to drop the ball on this one and continue to do so (it's only been 4 years..) has anyone found a reasonably priced third party app that fixes this???

How is this not a feature??

We would also enjoy this feature. Please keep us updated when it could be done!

+1 Currently we use triggers to email the assignee when an update or ticket is assigned to them. However, if there was a sound or pop up then it would cut down on email traffic (move to automation if they don't respond in xxx hours)