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Embedded web widget "Couldn't load messages"

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Hawkeye Area Community Action Program

Data ultimo post: 03 nov 2021

I'm having trouble using the modern Web Widget in my external websites. Whenever I embed them into my sites, the widget itself loads but it consistently displays this "Couldn't load messages" error that doesn't go away no matter how many times I hit retry. I have followed the Troubleshooting the Web Widget steps to the letter, and I'm still getting the error (the widget is working perfectly in my Help Center).

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    Rosie

    Zendesk Customer Care

    Hi Joshua, 
     
    The snippet code is working when I tried it from my end. Can you confirm if you are using the iframe? 

    If yes, the new web widget cannot be run via iframe. Our classic Web Widget can, but our new web widget (a web widget with messaging enabled) cannot; it is necessary to add the snippet directly to the HTML body.
     
    Let us know if you have any questions. 

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    Hawkeye Area Community Action Program

    Rosie,

    I was using iframe, when I added it directly to the HTML body it worked like a charm. Thank you!

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    Rosie

    Zendesk Customer Care

     
    No problem at all, Joshua! I'm glad to hear that it worked! 
     
    Thank you! 
     

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